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Delivery time frame

Upon confirmation of payment, our logistic partners will pick up your parcel within the next 24-36 hours (excluding weekends and public holidays). If your order consists of backorder items, items currently in stock will be delivered first. Backorder item(s) will be shipped out separately when arrive.

The order should generally reach you in the mentioned timeframe below from the date of this email:

Local Mail : 3 - 5 days excluding weekends and public holidays
International Mails: 5 - 14 days excluding weekends and public holidays

Another email will be sent once our logistic partners have picked up your order.

If you have opted for SELF COLLECTION, you should receive another email informing you about the collection details within the next 24 hours (excluding weekends and public holidays).

If you have opted for COURIER delivery, your order should generally reach you in 1-2 days (excluding weekends and public holidays).

Got more questions about your order or delivery? Speak to our team at sales@thescarletroom.com

 


 

Postage fee

 

Singapore

Normal Mail for 1-2 pieces (2-5 business days): FREE. 

SingPost Registered Mail with Tracking (3-5 business days): $3.99. Free for orders above $80.

Local Standard Courier with Tracking (1-3 business days): $4.99. Free for orders above $120.

Self collection at our warehouse: FREE.

 

Malaysia

Registered mail (2-14 business days): $5.50, add $0.50 for each added item. Free for orders above $150.

Express shipping (2 - 4 business days): $15.00, add $2.00 for each added item. Free for orders above $300.

 

International (Charge in USD)

Registered mail (5 - 14 business days): $5.50, Free for orders above $150.

Express shipping (2 - 4 days): $60.00, add $3.00 for each added item. Free for orders above $400

 

*All mailing services comes with tracking except Normal mail. We are not liable for lost Normal mail.

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