Ordering & Delivery
ORDERING
Once valid orders are placed, customers will receive an invoice from us immediately.Upon receiving invoice, customers are required to pay for their orders within a 24 hours timeframe ( for ibanking / atm users).For Paypal and credit card users, payment verifications are immediate.
Backorder parcels will be verified and only mailed when the apparel arrives. Please refer to the product purchase for a gauge of the timeframe the apparel will be needed to reach you.
DELIVERY
We mail out parcels approximately 60 working hours ( not including weekend and public holidays ). All parcels are mailed out via Singpost. All international mails are mailed via air which comes with a tracking number.
| LOCATION | EXPECTED TIME FRAME |
| Singapore ( Local ) |
Normal mail / registered mail : 4 - 6 working days Door to door: Same or next day delivery |
| International |
Air registered : 10-21 working days Speed post (EMS): 1 week |
Please note that the mention time frame serves as a guideline. In the occasion of festive seasons, parcels might exceed the expected timeframe. For parcels containing backorder apparels, please not that parcel will be mailed out as a whole unless inform and top up for postage charges.
POSTAGE CHARGES
Local
| Self collection | Only available at THESCARLETROOM showroom, date and time frame will be fixed upon payments. Directions are mention here. |
| Normal postage | Complimentary |
| Registered postage | Fixed charge of $2.50 on top of product pricing. |
| AM mail | No longer offering. |
| Door to door delivery | Additional charge of $6 for the first product and $1 for each added product. |
International
| Air Registered | First item at SGD$20 and each added item at SGD$5 unless mention. FREE for orders at or above SGD$150. |
| Speed post (EMS) | First item SGD$40 and SGD$20 for each added item. |
| Fed Ex Express | Ask for quote. |
