Once valid orders are placed, customers will receive an invoice from us immediately.Upon receiving invoice, customers are required to pay for their orders within a 24 hours timeframe ( for ibanking / atm users).For Paypal and credit card users, payment verifications are immediate.
Backorder parcels will be verified and only mailed when the apparel arrives. Please refer to the product purchase for a gauge of the timeframe the apparel will be needed to reach you.
We mail out parcels approximately 60 working hours ( not including weekend and public holidays ). All parcels are mailed out via Singpost. All international mails are mailed via air which comes with a tracking number.
|LOCATION||EXPECTED TIME FRAME|
|Singapore ( Local )||
Normal mail / registered mail : 4 - 6 working days
Door to door: Same or next day delivery
Air registered : 10-21 working days
Speed post (EMS): 1 week
|Self collection||Only available at THESCARLETROOM showroom, date and time frame will be fixed upon payments. Directions are mention here.|
|Registered postage||Fixed charge of $2.50 on top of product pricing.|
|AM mail||No longer offering.|
|Door to door delivery||Additional charge of $6 for the first product and $1 for each added product.|
|Air Registered||First item at SGD$20 and each added item at SGD$5 unless mention. FREE for orders at or above SGD$150.|
|Speed post (EMS)||First item SGD$40 and SGD$20 for each added item.|
|Fed Ex Express||Ask for quote.|