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Return & Exchange Policy

 

We understand the agony of receiving an item of purchase in the wrong size / fit. Please note that pieces might differ up to 1" during manufacturing process and thus not liable as error, we are however more than happy to assist with exchange to another piece or via credit. The following have been implemented for fuss free shopping experience. Please read the policy carefully. Do drop us an email prior to mailing out the returning parcel. You can reach us at sales@thescarletroom.com.

 

1. Size Exchanges for Incorrect Size purchased:

We have ceased all form of exchanges.
 
 

 
 
2. Returns for Incorrect Size Purchased:
Only applicable to apparels. This will exclude items listed under sales, swimwear, jewellery, bags, lingerie and products bought with promotional code(s). Returns will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered)*
*Returns for articles which do not meet all four conditions will be duly declined.
 
  1. All Returns have to be mailed back within 10 working days from the date parcel was delivered. Kindly mail the item back to us via Registered Mail/ Courier and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel***Thescarletroom will not be liable for any loss Normal Mail.
  2. Stored Credit will only last for 1 month. Any request for an extension will be declined.
  3. We do not provide Cash Refunds for Returns.
  4. Thescarletroom will not be providing any Returns should you purchase our merchandise from any third party.
  5. Thescarletroom reserves the rights to amend any of the Terms & Conditions.
 

 
 
3. RETURNS or incorrect (size / product) / defected item delivered:
Returns will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered)*
*Returns for articles which do not meet all four conditions will be duly declined.
 
  1. All Returns have to be mailed back within 10 working days from the date parcel was delivered. Kindly mail the item back to us via Registered Mail and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel***Thescarletroom will not be liable for any loss Normal Mail.
  2. We will email you to reimburse postage fee for the returning parcel.
  3. Stored Credit will only last for 1 month. Any request for an extension will be declined.
  4. We do not provide Cash Refunds for Returns.
  5. Thescarletroom will not be providing any Returns should you purchase our merchandise from any third party.
  6. Thescarletroom reserves the rights to amend any of the Terms & Conditions.

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